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Terms & Conditions
Last updated: 28 September 2026
These Terms & Conditions govern all orders placed through chiedochizzy.com ("the Site"), operated by Chizzy Foods Consumables Export Global Limited, trading as Chiedo, registered in Nigeria, with registered address at Chois Garden Estate, Abijo GRA, Ibeju-Lekki LGA, Lagos State, Nigeria ("we", "us", "our").
1. Who we sell to
We sell food and grocery products to consumers and businesses worldwide, including customers in the European Union and the United Kingdom. By placing an order you confirm you are legally capable of entering a binding contract.
2. Orders and contract formation
Your order is an offer to buy. A contract is formed only when we send you an order confirmation email. We may refuse or cancel any order (e.g. stock unavailability, pricing errors, suspected fraud) and will refund any payment already taken in that case.
3. Prices and payment
Prices are shown in NGN (₦) and do not include import duties, customs clearance fees, or destination-country VAT/import taxes unless explicitly stated at checkout. As the importer of record, you are responsible for any customs duties, taxes, or clearance fees charged by your country on arrival, unless we have explicitly collected these at checkout (e.g. via IOSS for eligible EU orders).
4. Shipping and delivery
Delivery times shown are estimates, not guarantees. Risk in the goods passes to you on delivery. International shipments may be subject to customs inspection and delay outside our control.
5. Your statutory rights
If you are a consumer in the EU or UK, nothing in these Terms affects your statutory rights under EU/UK consumer protection law, including your right to receive goods that are as described, of satisfactory quality, and fit for purpose, and your right of withdrawal described in our Returns, Refunds & Cancellation Policy.
6. Limitation of liability
To the extent permitted by law, our liability for any claim is limited to the price paid for the relevant order. We are not liable for indirect or consequential losses. Nothing in these Terms excludes liability that cannot be excluded by law (e.g. for death, personal injury caused by negligence, or fraud).
7. Governing law
These Terms are governed by the laws of the Federal Republic of Nigeria. If you are a consumer resident in the EU or UK, this choice of law does not deprive you of the protection of mandatory consumer-protection provisions of the law of your country of habitual residence.
8. Contact
For any questions about these Terms, contact us at support@chiedochizzy.com or by post at the address above.
