Cancellation Policy

Returns, Refunds & Cancellation Policy

Last updated: 28 September 2026

1. Your right to cancel (EU/UK 14-day withdrawal right)

If you are a consumer in the EU or UK, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason, under the EU Consumer Rights Directive / UK Consumer Contracts Regulations 2013.

2. Important exception for our products

Most items we sell are food products that are perishable, liable to deteriorate or expire rapidly, and/or are sealed goods not suitable for return for health/hygiene reasons once unsealed after delivery. Under EU/UK law, these categories of goods are excluded from the standard 14-day change-of-mind withdrawal right. This means most Chiedo orders cannot be returned simply because you changed your mind, once delivered.

3. Cancelling before dispatch

You may cancel your order free of charge at any time before it has been dispatched, by contacting support@chiedochizzy.com with your order number. We will refund the full amount paid.

4. Faulty, damaged, or incorrect items

Your statutory right to receive goods that are as described, of satisfactory quality, and fit for purpose is not affected by section 2 above. If your order arrives damaged, faulty, or different from what you ordered, contact us at support@chiedochizzy.com within 48 hours of delivery with photos and your order number, and we will offer a replacement or refund at no cost to you.

5. Refunds

Approved refunds are issued to your original payment method within 14 days of approval. Where a partial shipment issue applies, we refund the affected items and any proportional shipping cost.

6. How to contact us about a return or cancellation

Email support@chiedochizzy.com with your order number and a description of the issue. We aim to respond within 2 business days.