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Shipping Policy
Last updated: 28 September 2026
1. Order processing
Orders are processed within 2–5 business days of payment confirmation. Dehydrated food products are prepared and packaged fresh per batch — we do not hold large pre-packed stock. You will receive an email confirmation once your order has been dispatched.
2. Delivery within Nigeria
Domestic orders within Nigeria are delivered via our company vehicle. Estimated delivery time: approximately 2 weeks from dispatch. Delivery fee: ₦1,500 per order.
3. International shipping (UK, EU, and rest of world)
International orders are fulfilled via our partner distribution points and international courier services. Delivery times and costs vary by destination and are shown at checkout or quoted on request. For customers in Europe, our retail partners (9ja African Shop Poland and The YARL Supermarket in Germany) also hold in-store stock for local collection.
4. Customs duties and import taxes
International shipments may be subject to customs inspection, import duties, and taxes levied by your country's authorities on arrival. These charges are the buyer's responsibility and are not included in the order total unless explicitly stated at checkout. We have no control over customs processing times, which may add to the total delivery time.
5. Tracking
Where a tracking number is available from the carrier, it will be sent to you by email after dispatch. Not all domestic delivery routes provide shipment tracking.
6. Lost or significantly delayed shipments
If your order has not arrived within the estimated timeframe, contact us at support@chiedochizzy.com with your order number. We will investigate with the carrier and, where the shipment is confirmed lost, offer a replacement or refund.
7. Contact
For any shipping enquiry, email support@chiedochizzy.com with your order number.
